Busy seasons (May, Jul., Aug., Oct., Dec. 24 and Dec. 31)
- Cancellations will be accepted without penalty until 7 days before the scheduled check-in date.
- Cancellations or changes made no later than 18:00, 2-6 days before the scheduled check-in date are subject to a penalty charge equal to 20% of the first-night’s room rate.
- No-shows or cancellations/changes made after the time limit above are subject to a penalty charge equal to 80% of the first-night’s room rate.

Off-seasons (off-peak periods)
- Cancellations will be accepted without penalty until 18:00 on the day before the scheduled check-in date.
- No-shows or cancellations/changes made after the time limit above are subject to a penalty charge equal to 10% of the first-night’s room rate.

* For online reservations through the Shilla Stay homepage, only reservations made after 7 days of check-in can be canceled or changed online.
* In case of cancellations or changes within 7 days before the scheduled check-in, please contact to the Shilla Stay Reservation office (+82-2-2230-0700).