신라호텔 앱에서 신라리워즈 회원만을 위한 특별한 혜택을 누리세요.
You can receive various kinds of Shilla Rewards membership information and service benefits.
Date implemented: 2013-10-15
Last updated date: 2020-04-08
A. When you attempt to sign up for Company membership, we collect the following personal information as may be required to identify you and provide accommodation and food and beverage services:
|Full name, username, password, date of birth, e-mail address, nationality, contact number, mailing address, and billing and check-in information||To confirm your identity; provide membership services; take reservations; and deliver the hotel’s goods||Five (5) years after your last stay.|
B. When you sign up for Company membership, we selectively collect the following personal information from you:
|Full name, e-mail address, contact number and anniversaries||To offer benefits for anniversaries, promote products and services; and conduct customer satisfaction surveys||Until withdrawal from membership or for five (5) years after your last stay|
C. When you are using online membership services, we may collect such information as your IP address, cookies, service-use history and billing information (i.e., credit card number, back account number, gift card number, mobile-service payment authorization code, etc.), only for the purposes of making such services available and verifying your financial transactions.
D. We collect your personal information by means of written notices, facsimile or phone communications, online message boards, promotional events and/or through other approaches for collection of created information.
A. We will not use or disclose to any third party any of your personal information, without your consent or except as required by law, for any purposes other than those intended hereunder and specified herein.
B. In the event that the rights and obligations of a service provider fully assigned or transferred as a result of sale, merger or acquisition, we will inform you in advance of the detailed reasons and procedures for such assignment or transfer and ensure that you have the right to withdraw your consent to the use of your personal information.
C. Where your personal information is to be disclosed or shared, we will seek your consent in advance by notifying you by email or otherwise in writing of what items of such information will be disclosed or shared, whom the information will be disclosed to or shared with, why it should be disclosed or shared, and how and how long it will be protected and managed. The same procedures will apply if the information recipient is changed.
D. Your personal information may be disclosed without your consent in accordance with applicable provisions of relevant laws:
– when needed to perform a contract relating to the provision of services;
– when duly and reasonably requested by competent authorities for investigation purposes ; or
– when made available in unidentifiable form for the compilation of statistics or for academic or market research purposes.
The Company, for the provision of its services, has outsourced the handling of personal information on a contract basis as follows:
|Contractor (Outsourced to)||Outsourced Service|
|Samsung SDS||Operation and maintenance of the computer system|
|Valexservice||Operation of CCTV systems (Dongtan, Jeju, Mapo, Cheonan, Seocho)|
|KS MATE||Operation of CCTV systems (Yeoksam)|
|IBS Facility Team||Operation of CCTV systems (Seodaemun, Ulsan, Gwanghwamun, Guro, Samsung)|
|Wooji Facility Team||Operation of CCTV systems (Haeundae)|
|WAD||Operation of Dining Reservation System|
|Standard Networks Co., Ltd||Product promotion and LMS for Shilla Rewards expiry points information.|
|Recipient(Disclosed to)||Purpose of Disclosure||Information to Be Disclosed||Period of Disclosure|
|Hotel Shilla Co., Ltd.||To integrate the booking system and provide related services||Full name, username, password, date of birth, e-mail address, contact number, mailing address and billing information||Five (5) years after your last stay|
B. If applicable, your personal information will be destroyed in accordance with the following procedures and methods:
- Paper-printed information is destroyed with a paper shredder or through a shredding service provider.
- Electronically stored information is permanently deleted in a technically irretrievable manner.
B. If you request that we correct an error in your registered personal information, such information will not be employed or disclosed until such correction is made accordingly. Where any incorrect part of your personal information has been disclosed to any third party, we will have it corrected by giving immediate notice to such third party.
The Company has appointed the following departments and persons to protect customers’ privacy and personal information, gather their suggestions and feedback and handle their complaints:
|Person in charge of protection of personal information||Personal information protection manager||Persons responsible for protection of personal information|
|Full Name||Donghun Shin||Narae Lee|
Enforcement date: 15 October 2013
Amended date: 30 January 2015 [View previous version]
Amended date: 15 May 2015 [View previous version]
Amended date: 23 Jan 2017 [View previous version]